Stenograph Diamante - USB - Cannot Update Software; USB - Realtime Connection Appears Unresponsive

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Chapter 4: Troubleshooting
© 2012 Stenograph, L.L.C.
USB - Cannot Update Software
• A file cannot be opened while updating software. Close the open file on the Diamante.
• To load a Diamante software update, you must first install the Diamante USB driver on your
computer. The Diamante USB driver, on the Diamante
®
/Wave
™
Utilities and Tutorial CD, comes with
your Diamante. See Install the Diamante USB Drivers on page 18 to load the Diamante USB driver.
USB - Realtime Connection Appears Unresponsive
If you leave the USB realtime connection active when you take a break, the realtime screen on the CAT
system may not display the new steno strokes when you resume writing. This is a function of the
computer USB port power management settings when it remains idle for a period of time.
Power management settings determine if the USB ports turn off when not in use for a specified amount
of time. When using the virtual serial port communications via a USB cable, it is important to check the
power management settings for your computer USB Root Hubs to ensure the USB port does not turn off
when idle.
Regardless of the power management settings, virtual serial port communications via USB cable
does
not allow you to disconnect and reconnect the USB cable and maintain the realtime
connection. For example, you disconnect from the virtual serial port connection to report a bench
conference and then reconnect when finished.
To modify the USB power management settings, complete the following instructions appropriate for your
operating system. For additional information, check Stenograph’s Help Desk or consult your Windows
documentation about Device Manager.
Windows 7
1. Click the Start menu on your computer and in the Search programs and files text field, type:
power settings.
2. A list displays. Under the Control Panel section, click Change battery settings.
3. Power Options for your computer display in a dialog box.
4. On your currently selected power plan, click Change plan settings.
5. The Edit power settings dialog box displays. Click Change advanced power settings.
6. The Power Options Advanced tab displays. Click the plus sign, , next to USB settings.
7. Click the plus sign, , next to USB selective suspend settings.
8. Do the following:
•Click On Battery and from the drop down list select, Disable.
•Click Plugged In and from the drop down list select Disable.
9. Click Apply to save the changes.
10. Click OK and then close the Edit power settings dialog box.