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device—if it doesn’t work, you
probably have a faulty USB cable
and need to replace it. Also, make
sure you’re plugged into the correct
USB-C port for phone projection.
Apple CarPlay
Android Auto
Restart your Phone
A common fi rst step to take when
you’re having connection issues is
to restart your device.
1. Turn your phone off.
2. Wait 30 seconds.
3. Turn your phone back on
Make sure your operating system
is up to date
You can fi nd your device’s Android
version number, security update
level, and Google Play system
level in your Settings app. You’ll
get notifications when updates
are available for you. You can also
check for updates there as well
For step by step instructions,
visit https://support.google.com/
android/answer/7680439
Make sure Bluetooth is connected
If you’re using a wireless Android
Auto connection, go to Settings >
Bluetooth to confi rm that Bluetooth®
is turned on.
Check your USB cable
Not all USB cables will work with
all cars. For the best quality and
reliability when you connect to
Android Auto try a high-quality
USB cable.
we strongly suggest you choose another
option, or use one of the included
HEIGH10+ background options to ensure
uninterrupted enjoyment. :)
Apple CarPlay
Restart your Phone
A common fi rst step to take when
you’re having connection issues is
to restart your device.
1. Turn your phone off.
2. Wait 30 seconds.
3. Turn your phone back on
Make sure your operating system
is up to date
Apple often releases updates to
your phone’s operating system,
known as iOS®, to keep it secure
and working at its best. These
software updates are important.
Not updating your iPhone can lead
to software issues and glitches, like
CarPlay not working.
For step by step instructions, visit
https://support.apple.com/en-
us/118575
Make sure CarPlay is turned on
If your iPhone isn’t connecting to
Apple CarPlay, the feature may not
be enabled on your device or you
may have turned it off and need to
turn it back on. Here’s how:
Go to Settings > General > CarPlay
> My Cars, then select your car to
reconnect it to the app. Make sure
to turn on the Allow CarPlay When
Locked option, too, so that CarPlay
works when your phone is locked.
If your car is already connected,
tap your car, then tap Forget This
Car. Then connect it again.
If you’ve turned off CarPlay in Screen
Time, go to Settings > Screen Time
> Content & Privacy Restrictions. If
you’ve turned on Content & Privacy
Restrictions, tap Allowed Apps and
confi rm that CarPlay is enabled.
(Tap the button until it’s green.)
Confi rm Siri is turned on
CarPlay won’t work unless Siri®
is turned on. To turn it on, go to
Settings > Siri & Search on your
iPhone, then confi rm that Listen for
“Hey Siri” is on.
Make sure to include the Allow Siri
When Locked option, too, so that
CarPlay works when your iPhone
is locked.
Make sure Bluetooth is connected
If you’re using a wireless CarPlay
connection, go to Settings >
Bluetooth to confi rm that Bluetooth®
is turned on. Then go to Settings
> Wi-Fi to check that Wi-Fi is also
turned on. Finally, go to Settings >
General > CarPlay and check that
Auto-Join is turned on.
Check your USB cable
Make sure the wire isn’t frayed or
broken. Try using it with another
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