STM SatLink 2000 - Page 150

SatLink VSAT User Guide
Publication no. 101557
Copyright © 2009 – STM Group, Inc.
Page 149 (160)
Event Severity User action required Comment
Logon denied Critical Call DVB-RCS
Hub operator
The STM SatLink VSAT is not allowed to
log on to the Hub
GW initiated logoff Major None The Hub operator has forced the STM
SatLink VSAT to logoff.
Fine Sync failure Major None The STM SatLink VSAT was not able to
enter the fine synchronization state when
trying to log on. After a timer has expired
the STM SatLink VSAT will retry to log
on to the Hub.
ODU power on failure Critical Check that cable to
ODU is connected
and that the VSAT
is configured for the
correct ODU (type
CLI command
odu
show
)
The STM SatLink VSAT is not able to
establish DiSEqC communication with the
ODU. Possible causes may be:
- Cable to ODU not connected
- IDU not configured for correct ODU
- The ODU is defect and must be
repaired
Logon successful Normal None The STM SatLink VSAT succeeded to log
on to the Hub
Terminal Logoff Normal None This event is logged after a user initiated
logoff.
Entering hold state Major None The Hub operator has put the STM
SatLink VSAT in Hold-state. When the
STM SatLink VSAT is in the Hold-state it
is not allowed to try to log on to the Hub.
To get an explanation of why the STM
SatLink VSAT has been put in Hold-state
please contact the Hub operator.
Leaving hold state Normal None The STM SatLink VSAT is again allowed
to log on to the Hub.
Unit has restarted after
power off
Major None Normal message when unit is powered on
Unit has restarted Major Check log with CLI
command
log show -file
If the even happens multiple times without
any explanation please contact the Hub
Operator and provide printout of the CLI
command
log show –file.
Restart cmd from local
or remote operator
Major None Unit has been restarted by the operator
from the hub or locally.
Automatic Restart Critical None The STM SatLink VSAT was forced to
restart due to following possible reasons,
included in the log:
• Forward Link search has timed
out,
• VSAT is unable to allocate
memory
Tuning failure
transponder one
Major Check RX
configuration
(frequency,
symbol rate).
Check that cable to
LNB is properly
connected.
The STM SatLink VSAT is not able to
acquire lock on the initial forward link
transponder (the one that is configured at
the STM SatLink VSAT). If the problem
does not disappear within 10-60 minutes
please contact the Hub operator.