Liability
The legal guarantees of conformity under no circumstances cover any damage arising from accidents,
misuse or an assembly error, negligence or considerable modification of the appearance or functioning
of the product. Immersive Audio Technologies reserves its right to refuse any return for a damaged
product on account of misuse.
Terms of warranty
All StormAudio products are covered by warranty drawn up by the official StormAudio distributor in your
country. Your distributor can provide all details concerning the conditions of warranty. Warranty cover
extends at least to that granted by the legal warranty in force in the country where the original purchase
invoice was issued. Warranty is valid only in the country the product was originally sold. StormAudio
reserves the right to refuse the free application of the warranty if a copy of the invoice stating purchase
date, model and serial number is not presented.
To prevent any damage or loss/deletion of data stored on the device, you must have saved them prior
to returning your device to the services responsible hereunder, using the Backup Configuration feature
available in the System page .
Transport cost to mainland France or other official technical center is at the expense of the customer. The
device is transported at the risk of the customer. We strongly recommend to store the original packaging
for any transportation and to make sure to add means to protect the front panel if you are unable to
use the orginal lens protective film, such as with a coton cloth or any soft material. In the event of any
damage observed upon its return, all the reservations must be made by the recipient with the carriers.
StormAudio Limited Warranty
Technical Support
Check resources on our website
In case you need support, please consult our website https://www.stormaudio.com/technical-support
to check our Download, FAQ, Tutorial and Webinar sections. You will find manuals, explanatory videos and
more resources that could help you. You can also check our interactive Knowledge Base Center: https://
www.stormaudio.com/knowledge-base.
Ask you reseller
If you require technical support on your StormAudio products, or if you have any product related questions,
please first contact your reseller.
Open a ticket on our Help Desk
If your reseller or the resources cannot help you, please open a ticket on our Help desk: https://www.
stormaudio.com/help-desk. Provide as many information as possible about your product, your setup,
the devices used as well as steps to reproduce the problem. Ideally when possible, download the
Configuration and Logs files from the System page and add them to the ticket.
RoHS Compliance
This product is in compliance with Directive 2011/65/EU of the European Parliament on the restriction of
the use of certain hazardous substances in electrical and electronic equipment.
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