32
CONDITION TROUBLESHOOTING
Case Not
Lining Up
See Installation section in this manual for instructions on properly aligning case
(alongside other cases) and adjusting levelers.
Water Is On
The Floor
Caution! Water on flooring can cause much damage! Until cause is determined (and
repaired), follow these procedures:
• Use wet-dry vacuum (or mop & bucket) to remove standing water.
• Use ‘catch pans’ for water to drain into. Swap out regularly until case has completely
drained.
• Note: See Drain, Hose and Bracket Placement Illustrations sheet in this manual for
views of different condensate systems used in display cases.
Check that the drain trap is free of debris.
Check that the drain hose is correctly positioned over condensate pan (or floor drain, for
remote units).
Check store conditions. To prevent condensation in Type I environments, maximum
conditions are to be 55% humidity / 75 °Fahrenheit. For Type II environmants, maximum
conditions are to be 55% humidity / 80 °Fahrenheit. See serial label (at case rear near
main power switch) for NSF® Type of your case.
Check condensate pan float for proper operation (electric condensate trays).
Check that condensate pan is properly plugged in or connected.
Caution! Condensate pan may be malfunctioning. If so, water will overflow pan and seep
onto flooring causing damage! Until condensate pan is functioning (or is replaced), follow
these procedures:
• Use wet vacuum (or mop & bucket) to remove standing water.
• Use ‘catch pans’ for water to drain into. Swap out regularly until case has
completely drained.
Caution! Disruption of power can cause water to overflow pan and seep onto flooring
causing damage! Check that power to case is constant. Until power is restored, follow
these procedures:
• Use wet-dry vacuum (or mop & bucket) to remove standing water.
• Use ‘catch pans’ for water to drainage. Swap out regularly until drainage of case is
complete (or until power is restored).
• When power to case is restored, condensate pan should function properly and water
will no longer overflow onto flooring.
Caution! Wicking material (if any) on your particular hot gas loop condensate tray may
be dirty or worn and need replacement.
• Slide condensate package out from under unit.
• After refrigeration system has been carefully slid out, replace wicking material with
new. If wicking material is not available, contact Structural Concepts. See toll-free
number at last page of this operating manual.
• Note: See PREVENTIVE MAINTENANCE (QUARTERLY) - PERFORMED BY
TRAINED SERVICE PROVIDER - 3 of 5 section in manual for wicking material
illustration.
TROUBLESHOOTING (TO BE PERFORMED BY TRAINED SERVICE PROVIDER ONLY) - PAGE 1 of 3
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