Suddenlink Confidential and Proprietary. © All rights reserved 6/2014
Connected Home User Manual 29
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SOFTWARE LICENSE AGREEMENT (CONT.)
Warning: Owner’s instruction notice: The Product is not to be removed by anyone except Suddenlink.
Warning: This Product and all sensors associated with it (collectively, the “System”) should be tested once a week.
Warning: This System must be checked by a qualified technician at least once every three (3) years.
Warning: Users are advised to create their own Fire and Emergency Evacuation plan. Information to create a plan can be found at the following
website, National Fire Protection Association (http://www.nfpa.org/categoryList.asp?categoryID=1979), United States Fire Administration
(https://apps.usfa.fema.gov/publications/) or via other equivalent agencies.
Warning: This System cannot call the local police station directly … all Police Panic Alarms and Intrusion Alarms will be sent to the central monitoring
station who will then handle calling the local police as necessary. The Product cannot be configured to call the local police station.
Warning: This System cannot call the local fire station directly … all Fire Panic Alarms and Fire Detection Alarms will be sent to the central monitoring
station who will then handle calling the local Fire Department as necessary. The Product cannot be configured to call the local Fire Department.
Warning: This System cannot call the local medical emergency personnel directly … all Medical Panic Alarms will be sent to the central monitoring
station who will then handle calling the local medical emergency personnel (often 911 personnel) as necessary. The Product cannot be configured
to call the local medical emergency personnel (nor local 911 services).
Warning: Electrical powered device. Only Suddenlink personnel should unplug the system or battery.
Warning: Battery Capacity Detection: The battery will be automatically monitored for low battery capacity. Warning messages will be sent to the
Product and to Suddenlink informing the customer of the low battery condition (this occurs whenever the current battery capacity falls below
30% of the fully charged capacity). The Product will also provide optional trouble beep warnings for the low battery conditions. The Product warning
messages can be viewed on the Security Status / Alerts Tab.
Warning: Battery Unplugged Detection: The battery will be automatically monitored to detect occurrences of the battery being unplugged. Warning
messages will be sent to the Product and to the ADC Backend informing the customer of the unplugged battery. The Product will also provide optional
trouble beep warnings for the unplugged battery condition. The Product warning messages can be viewed on the Security Status / Alerts Tab.
Warning: Battery Life: Greater than 5 years with use of the Product according to specifications. Change the battery after 5 years of service.
J. FALSE ALARM WARNINGS
The following warnings cover the likely potential situations that may cause False Alarms Reports (FAR) to be generated.
Cause of FAR: User fails to enter proper pass code or enters the wrong pass code while trying to disarm system.
Prevention: Carefully enter your passcode. Remember your passcode and/or write it down in a safe place that is easily accessible.
Cause of FAR: User fails to exit premise before exit delay timer expires while trying to arm system in Away Mode.
Prevention: Listen to exit beeps and last 10 second voice countdown … if running out of time, then either press the Extend button to extend the exit
delay or press cancel … and then start the rearming process again once you are ready to leave the premises.
Cause of FAR: User opens a door, but fails to close the door before the exit delay timer expires while trying to arm system in Away Mode, thus causing
an exit fault and alarm condition.
Prevention: Be careful to close the door tightly upon exit during the arming process. If an exit fault / alarm does occur, then quickly reenter the home
and disarm the alarm.
Cause of FAR: Erroneous fire detection alarm from sensor.
Prevention: During installation, system can be set to require two fire sensor detections prior to generating central monitoring station fire alarm …
note a local fire alarm will still sound to alert the homeowner.
Cause of FAR: Erroneous Carbon Monoxide detection alarm from sensor.
Prevention: During installation, system can be set to require two Carbon Monoxide sensor detections prior to generating central monitoring station
gas leak alarm … note a local fire alarm will still sound to alert the homeowner.
Cause of FAR: Erroneous user fire, medical or police panic alarm generated.
Prevention: Do not press the Emergency button unless there is a real emergency. If the emergency alarm is accidentally activated, then quickly enter
the disarm pass code which will then cancel the alarm.
LEGAL
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