9-7
9.Troubleshooting｜Warranty and repair service
9. Troubleshooting
Before requesting a repair, determine the possible cause and do some
troubleshooting referring to Page 9-1~P.9-6.
If the problem still persists, stop using the splicer and contact our
maintenance service center.
REGION LIMITATION
This product is sold for the use in a limited sales area (refer to the information
which appears on the splicer screen) and the technical support of the product
moved out of the said region may be refused or require extra charges.
■ Warranty period
About the warranty period of this product, please ask to the distributor that
you purchased the product from.
■ Services after warranty period
After the warranty period expires, all products may be repaired for a reasonable
service charge.
■ The following cases are the exception for repairing and replacing the
product free of charge.
(a) Damage or malfunction caused by misuse, mishandling, non qualified
repair, disassembly, modification, or any other irregular execution
(b) Damage or malfunction caused by drop, fall or any other faulty
treatment such as to be explained in precautions on this manual.
(c) Damage or malfunction caused by actions that are beyond Sumitomo’s
control including for example, fire, water flood, earthquake, lightening
or similar disaster, or any other accident.
(d) Damage or malfunction caused by the use of Product in conjunction
with accessories, products, or consumables not specified or approved
by Sumitomo.
(e) Replacement of consumables
(f) Travel expense that is charged if a trip for repair is requested by the
customer.
(g) Damage or malfunction caused by use of batteries and battery chargers
not specified or approved by Sumitomo.
(h) Products founds corroded due to exposure to water or dew
condensation, or cracked or deformed circuit board.
■ The customer shall bear the cost of returning the product to Sumitomo.
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Warranty and repair service
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Repair and warranty
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