29
SYMPTOM POSSIBLE CAUSE SOLUTION
Display beeps for two seconds (long
beep)
The unit is too hot from being in the
direct sunlight
Once the device cools down the
screen will turn itself on
No display when the key is in “on”
position
The unit will not wake up with the
key in the “on” position until the
screen is touched.
Touch the screen or start the
vehicle, if this does not turn the
screen on then you will need to call
technical support
Vehicle does not start after
programming
The calibration may have not writ-
ten correctly
Select “Return to stock” from the
programming menu. Then, Program
back to stock. Now, try to start the
vehicle again. If the problem con-
tinues contact technical support
Fusion drivers will not install
correctly
The drivers were not successfully
installed by the automatic installer
Manually install the drivers, techni-
cal support can provide you with
instruction on how to do this
Camera picture is frozen Bad connections Cycle the key o and on. Double
check your fuse and connectors.
Error 16 when programming There was a communication error Try to program the level again
Display beeps quickly Possible device malfunction Update the device using the fusion
software
Unit will not power up. Typically this issue is caused by a
blown OBDII/Cigarette Lighter Fuse.
Replace fuse and test unit again.
Programming errors:
1. Your device gets stuck on the
“Uploading Boatloader” screen
2. An error is displayed: “ERROR-We
could not upload the bootloader to
the vehicle...”
3. If you are constantly asked to
make sure your key is on.
4. Error displayed after your device
shows blank gauges and says that
it is loading. The error will be dis-
played as “Cannot communicate
with vehicle, ensure the key is in the
on position...”
Sometimes programming can be
disrupted by installed aftermar-
ket devices that are tapped into
the vehicle communication lines
(J1850). These may include but are
not limited to aftermarket radios,
chime boxes, remote starters, ect.
Also, any power consuming devices
should not be plugged into the ciga-
rette adapter during the program-
ming process. Fluctuations in power
may disrupt the programming pro-
cess.
The following solutions are good
rst steps to getting around these
programming errors. If these steps
do not solve your problem, please
contact Tech Support:
Fuses: (CAUTION: Always turn the
key o while unplugging fuses).
1. Remove fuses connecting radio,
radio amplier, satellite radio, re-
mote starter, or any other aftermar-
ket device you have installed on your
vehicle.
Power:
1. Close all doors during program-
ming.
2. Do not operate electrical accesso-
ries (radio, windows, wipers, ect.)
3. Remove any devices plugged into
the cigarette lighter or any other
auxiliary power port.
TROUBLE SHOOTING
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