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NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
INNOVATIVE HEARTH PRODUCTS • DIRECT-VENT GAS FIREPLACES (DRT6300/DRC6300) • CARE AND OPERATION INSTRUCTIONS
SYMPTOM POSSIBLE CAUSES CORRECTIVE ACTION
Nothing happens when the fireplace
is turned on or off.
Remote control system is not functioning
properly.
To use the remote control system, the wall switch
plate must be set to REMOTE.
Manually operate the fireplace using the wall switch
(ON/OFF).
Replace the batteries in the handheld remote and/or
behind the wall switchplate.
Unit is not receiving power. Check/replace batteries behind the wall switchplate.
Check building circuit breakers to ensure power is on
to the fireplace.
Gas is not reaching the fireplace. Check the gas supply and gas shutoff valves (call a
service technician, if required).*
The main burner does not light and
the igniter is sparking.
Gas is not reaching the fireplace. Check the gas supply and gas shutoff valves (call a
service technician, if required).*
Loose wires to the valve. Check control compartment for any obvious loose
wiring (call a service technician).
Loose wires to ignition module. Check control compartment for any obvious loose
wiring (call a service technician).
Air in the gas line. Purge gas line of air (call a service technician).
The burner lights, then immediately
goes out.
Gas is not reaching the fireplace. Check the gas supply and gas shutoff valves (call a
service technician, if required).*
Loose wires to the valve or ignition module. Check the gas supply and gas shutoff valves (call a
service technician, if required).*
Pilot flame is not engulfing the sensor. Call a service technician.
Obstructed vent system. Call a service technician.
Log and glass soot Flame impingement on the top log. Check for proper log placement.
Improper Air shutter opening. Check for proper air shutter openings.
TROUBLESHOOTING GUIDE
NOTE: Before troubleshooting, be sure that the appliance main line gas shut-off valve and the wall switch are in the “ON”
position. The following troubleshoots the fireplace only to an elementary level. For detailed Remote and Ignition System
troubleshooting, refer to the instructions provided with the remote.
IMPORTANT: Detailed valve system troubleshooting should only be accomplished by a qualified service technician.
*The unit may have multiple gas supply shutoffs (the main gas supply valve in the house, the gas supply valve in the fireplace control compart-
ment, and/or an additional shutoff valve near the fireplace).
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