3-3
Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system first boots up)
• System configuration
An example of a Technical Support form is on our web site at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2,
or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The C2SBM-Q supports unbuffered, DDR2 667/800 MHz memory mod-
ules. See Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not expe
-
riencing problems with your system. Updated BIOS files are located on our web
site at (http://www.supermicro com/support/bios/). Please check our BIOS warning
message and the information on how to update your BIOS on our web site. Also,
check the current BIOS revision and make sure it is newer than your current BIOS
before downloading. Select your mainboard model and download the BIOS file to
your computer. Unzip the BIOS update file and follow the readme.txt to flash the
BIOS.
Question:
What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.
Question: How do I utilize the onboard HD sound?
Answer: The onboard HD sound available on the C2SBM-Q can be enabled with
the audio driver software that was included in your motherboard package. When
activated, sound will be routed through the jacks next to the LAN Port according to
the audio connection descriptions listed on Page 2-8. You must also set the HD
Audio setting to "Auto" in the Advanced Chipset section of the BIOS setup.
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