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Chapter 7: Troubleshooting and Support
7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the Technical Support Procedures or
Returning Merchandise for Service section(s) in this chapter. Power down the system before
changing any non hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1. With power o, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2. Set all jumpers to their default positions.
3. Power up. If the system boots, check for memory errors and add-on card problems.
Figure 7-3. Location of the MB Power LED
No Power
• Check that the power LED on the motherboard is on.
• Make sure that the power connector is connected to the power supply.
• Check that the motherboard battery still supplies approximately 3VDC. If it does not,
replace it.
• Check that the system input voltage is 100-120VAC or 180-240VAC.
• Turn the power switch on and o to test the system
1
D1
S1
S2
D2
BAR CODE
BIOS
LICENSE
IPMI CODE
SLOT1
JCOM1
J38
JUIDB1
JUSB1
JVGA1
JRK1
LEDBMC
LE6
JCPLD1
FAN3
SATA2
BT1
JPFR3
JPFR2
JPFR1
JP6
JWD1
JVRM1
JPME2
JBR1
JP1
JPME1
SATA1
JAIOM
SLOT2A
UID_LED1
JNCSI1
NC_SI1
JTPM1
JDB1
SATA 8~11
USB2/3
(3.0)
SATA 0~7
COM1
P2-DIMME1
P2-DIMMG1
P2-DIMMF1
P2-DIMMH1
P2-DIMMB1
P2-DIMMC1
P2-DIMMD1
P2-DIMMA1
P1 NS1 PCIe 5.0 x8
P1 SXB4 PCIe 5.0 X8
P1 SXB3 PCIe 5.0 X8
CPU1 SLOT1 PCIe 5.0 X16
BATTERY
UID
USB0/1
(3.0)
VGA
M.2 SATA0~1
P2 SLOT2 PCIe 5.0 X16
P1 AIOM PCIe 5.0 X16
P1-DIMMF1
P1-DIMME1
P1-DIMMH1
P1-DIMMG1
P1-DIMMB1
P1-DIMMA1
P1-DIMMC1
P1-DIMMD1
P1 SXB5 PCIe 5.0 X8
TPM/PORT80
X13DET-B
REV:1.01
BIOS
IPMI_LAN
PCH
BMC
VROC RAID
LE1
P2NS2 PCIe 5.0 x8
P2NS3 PCIe 5.0 x8
HDD_LED1
LE1
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