Warranty
4
ASSISTANCE
What to do if you Require Assistance
Congratulations on purchasing a Swift product.
We are confident that you will enjoy many happy
holidays. However, should you have an enquiry
or require assistance with a problem, we hope
that this guide will be of assistance to you.
If you have a problem, or enquiry with
regards to your new motorhome, please
follow these steps:
1. Check the Owners Handbook, paying
particular attention to the fault finding
advice at the back of the book.
2. Contact your supplying dealer
for assistance.
If you need to contact the Swift Group,
please be aware of the following:
1. When contacting Swift Supercare, please
quote your name, postcode and build
number of your motorhome.
2. In most instances, the Customer Care Team
will involve your dealer in resolving the
issue you are experiencing.
3. If you are contacting the company by
email, letter or fax, the Customer Care
Team will respond to you within five
working days from the date of receiving the
correspondence.
4. If you are calling the Customer Care Team,
please avoid where possible, Mondays and
lunch times.
5. Please be aware that the Swift Group
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.
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