11.0 WARRANTY
This Instrument is guaranteed for a period of one year from its delivery to the purchaser, covering faulty
workmanship and replacement of defective parts. This assumes fair wear and tear and usage specified
on the data sheet. It does not cover routine calibration and housekeeping.
Warranty covers parts and labor on a “return to base” basis. Any on-site warranty visits may be
chargeable in terms of travel and expenses.
We maintain comprehensive after sales facilities and the instrument should be returned to our factory
for repair, servicing or routine calibration if this is necessary. Service agreements are available and can
include routine maintenance at the customer’s premises. Please contact Systech Illinois for more
details.
The type and serial number of the instrument should always be quoted, together with full details of any
fault.
All service and technical inquiries are covered from our factories in Thame, Oxfordshire, and
Johnsburg, Illinois where we will endeavor to give a quick and helpful response to all queries. We are
happy to quote for routine servicing or maintenance of the equipment at the customer's premises.
The factory addresses are:
Illinois Instruments, Inc. (U.S.)
2401 Hiller Ridge Road,
Johnsburg, IL 60051
Tel: +1 815 344 6212
sales.usa@systechillinois.com
support.usa@systechillinois.com
Systech Instruments Ltd
17 Thame Park Business Centre
Wenman Road, Thame
Oxfordshire OX9 3XA
Tel: +44 (0) 1844 216838
sales.uk@systechillinois.com
support.uk@systechillinois.com
For customers outside the UK or USA, please contact us for information regarding your local
representative. Alternatively check out our website:
www.systechillinois.com
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