Section 8
8-1
Model C708 - WAWA
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem Probable Cause Remedy
Page
Ref.
1. Soft lock message
appears on display.
a. More than 24 hours since the last
Heat cycle.
a. The freezer must go through a Heat
cycle every 24 hours. The freezer
must now be disassembled and
brush-cleaned or placed in a Heat
cycle.
5-5
b. The power switch is in the OFF
position.
b. The power switch must be in the ON
position. The freezer must now be
disassembled and brush-cleaned or
placed in a Heat cycle.
5-6
c. The freezer was not in the Auto or
Standby mode when the Heat
cycle was programmed to start.
c. The freezer must be in the Auto or
Standby mode. The freezer must now
be disassembled and brush-cleaned
or placed in a Heat cycle.
5-6
d. Mix Out or Mix Low condition. d. The level of mix in the mix hopper
must be above the Mix Low probe.
The freezer must now be
disassembled and brush-cleaned or
placed in a Heat cycle.
5-6
e. The agitator is not installed. e. The agitator must be cleaned and
installed before starting the Heat
cycle. The freezer must now be
disassembled and brush-cleaned or
placed in a Heat cycle.
6-11
f. There was a power failure. f. Check fault messages and product
temperature. Disassemble and
brush-clean or initiate a Heat
Treatment cycle.
5-12
2. Hard lock message
appears on display.
a. Brush-clean interval exceeded. a. The freezer must be disassembled
and brush-cleaned within 24 hours
when the counter indicates 1 day
remaining.
5-5
b. A barrel or hopper thermistor is
faulty.
b. Call a service technician. - - -
3. No control panel
functions with power
switch on.
a. Machine is unplugged. a. Plug into wall receptacle. - - -
b. Circuit breaker off or blown fuse. b. Turn the breaker on or replace the
fuse.
- - -
4. Machine makes a
squealing noise.
a. Starved barrel. a. Remove, clean, and re-install the
pump.
6-5,6-10
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