Taylor Wawa C708 - No Product Dispensing Troubleshooting; Product Too Soft Troubleshooting; Product Too Thick Troubleshooting; Hopper Temperature Too Warm Troubleshooting

8-2
TROUBLESHOOTING GUIDE
Model C708 - WAWA
Troubleshooting Guide
8
5. No product is being
dispensed.
a. Low on mix. The Mix Out light is
on.
a. Add mix to the hopper. Return to Auto
mode.
6-10
b. The power switch is in the OFF
position.
b. Place the power switch to ON and
select Auto mode.
6-10
c. Machine not in Auto mode. c. Select Auto mode and allow machine
to cycle off before drawing product.
6-10
d. Beater motor is out on reset. The
BEATER OVERLOAD message is
displayed.
d. Turn the machine off. Press the
RESET button. Restart the machine
in Auto mode.
- - -
e. The pump motor is not running in
the Auto mode.
e. Push the pump reset button. Check
that the pump motor is operating
when the draw valve is raised.
5-3
f. Freeze-up in mix inlet hole. f. Call a service technician. - - -
g. The mix pump ball crank is broken. g. Call a service technician.- - -
h. Feed tube is not properly installed. h. Make sure the feed tube is properly
installed.
6-10
6. The product is too soft. a. Draw rate is set too fast. a. Adjust draw rate of 5 oz. to 7-1/2 oz.
(142 g to 213 g) of product by weight
in 10 seconds.
5-3
7. The product is too thick. a. Freezing cylinder not primed
correctly.
a. Drain the freezing cylinder and
reprime the machine.
6-10
b. Air/mix pump incorrectly
assembled.
b. Follow assembly procedures
carefully.
6-6
c. The viscosity control is set too
cold.
c. Call a service technician.
- - -
d. Freeze-up in the mix inlet hole. d. Call a service technician. - - -
e. Butterfat is in the pump. e. Disassemble, clean, and re-install the
pump.
6-6
8. The mix in the hopper is
too warm.
a. Hopper cover is not in position. a. Clean and sanitize hopper cover and
place in position.
6-10
b. The agitator is not installed. b. Clean and sanitize the agitator and
install.
6-11
c. The hopper temperature is out of
adjustment.
c. Call a service technician.
- - -
9. The mix in the hopper is
too cold.
a. The hopper temperature is out of
adjustment.
a. Call a service technician.
- - -
10. Mix Low and Mix Out
probes are not
functioning.
a. Milkstone buildup in the hopper. a. Clean hopper thoroughly.
6-14
11. Product is collecting on
top of the freezer door.
a. The top O-ring on the draw valve is
improperly lubricated or worn.
a. Lubricate properly or replace the 
O-ring.
6-4
12. Excessive mix leakage
from the bottom of the
door spout.
a. Bottom O-ring on the draw valve is
improperly lubricated or worn.
a. Lubricate properly or replace the 
O-ring.
6-4
Problem Probable Cause Remedy
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