TECOM Challenger10 - Option 7 Service Menu

Chapter 3: Menu reference > Option 7 Service Menu
Challenger10 Administrators Manual 23
Option 7 Service Menu
From the User menu prompt (see “Using the keypad” on page 7), press
[7] [ENTER] to request a service call or to manage telephone connections to a
remote service centres in order to program the Challenger system remotely.
The first option displayed is Request Service Technician.
1-Request Service Technician
0-Exit, Menu:
The Service menu contains the following options:
• 1—see “Request Service Technician” below.
• 2—see “Disconnect management software” below.
• 3—see “Dial management software” on page 24.
• 4—see “Dial temporary management software” on page 24.
• 5—see “Answer management software” on page 24.
• Press [ENTER] to scroll through the options.
• Press [0] [ENTER] to exit this option.
Request Service Technician
Your Challenger system may be configured so that you can send a message to
your alarm monitoring company requesting a service technician to contact you.
1 Request Service Technician
0-Exit, Menu:
From the Service menu, press [1] [ENTER] to select option 1.
1 Confirm Dial
0-Exit, Menu:
Press [1] [ENTER] to send a Service Request event to your alarm monitoring
company. Alternatively, press [0] [ENTER] to cancel.
Disconnect management software
Use this option to disconnect an active connection that has “Connect on Service”
option enabled. If there is more than one path with “Connect on Service” option
enabled, then the path with the highest priority is automatically selected.
From the Service menu, press [2] [ENTER] to disconnect from management
software. Challenger disconnects and exits the menu.