Tekram Technology DC-395U - Product Support Information

DC-395 Series User’s Manual
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B. Product Support Form
The following information may be required by your supplier in order to obtain technical
support assistance:
1. Have you tried the General Troubleshooting Tips in Appendix C without success?
Yes? ____ No? ____
2. DC-395 Information
- Serial # : ________________________
- Purchase Date : ________________________
- Firmware Version : ________________________
- BIOS Version : ________________________
- Driver Installed : ________________________
3. System Hardware Configuration (please list the manufacturer/model/chip and SCSI ID
of each device)
- Motherboard Speed : _____________________
- MB DRAM/SRAM : _____________________
- Video card : _____________________
- Hard disk/Floppy card 1 : _____________________
2 : _____________________
- Network card : _____________________
- Hard disk drive(s): 1 : _____________________
(SCSI) 2 : _____________________
3 : _____________________
4 : _____________________
- Floppy drive(s) : 1 : _____________________
2 : _____________________
- Other devices : 1:_____________________
(IDE/ESDI) 2:_____________________
3:_____________________
4: _____________________
- Other SCSI device(s): 1: _____________________
2: _____________________
3: _____________________
4: _____________________
4. System Software Configuration (please list the version)
- Operating System : _____________________
- Application Program : _____________________
5. Detailed description of error messages and symptoms with information on CONFIG.SYS,
AUTOEXEC.BAT, and PCU options