Echotrac E20 Operator's Manual
Uncontrolled Technology Subject to Restrictions Contained on the Cover Page.
APPENDIX D – SYSTEM OPTIONS
The following options are available with the Echotrac E20 system. If you require more details about
any of these options, please contact Teledyne Marine for assistance.
o Extended Warranty Contract
o Additional Serial Connectors
o Additional Transducer Connectors
o Service Level Agreement
D.1 Extended Warranty Contract
All Echotrac E20 systems are provided with a standard one-year warranty (see Appendix E –
Warranty Information). This option provides the user with the possibility of purchasing additional
annual support.
D.2 Service Level Agreement
A Service Level Agreement (SLA) runs for annual terms of 12 months at a time, and covers a wide
range of services as listed here:
o Annual system health check
o Backup system (availability depending
on system)
o Factory refurbishment (preventive
maintenance procedure)
o Product and software defect repair services
o Software and firmware updates
o Spare part allowance
o Telephone and email support
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