Echotrac E20 Operator's Manual
Uncontrolled Technology Subject to Restrictions Contained on the Cover Page.
APPENDIX F – SUPPORT AND SERVICE
F.1 Support
For support, please contact the customer support hotline:
o E-mail: reson-support@teledyne.com
F.2 Returning Goods for Service
No goods may be returned without prior authorization, as evidenced by a Return
Authorization (RMA) Number.
Before returning any equipment for service, you must follow the Teledyne RESON equipment return
procedure stated below:
(a) Contact a Teledyne RESON office to obtain an approved Return Material Authorization (RMA)
number.
(b) Follow the instructions in the supplied document and pack the equipment in the original
shipping containers.
(c) Ship the equipment to your Teledyne RESON representative to the applicable address.
(d) Ensure that the RMA number is included on all shipping documents and, most importantly,
marked on the shipping container’s address label.
(e) Include a note with a brief, but thorough, description of the problem.
To Next Page
Loading...
