NET-PATH Installation and Operation Guide
Page 4-11
System Reset
Button
The recessed Reset button on the back of the NET-PATH resets the microprocessor in
the NET-PATH and initiates a warm boot. Both warm and cold boots may result in the
loss of active event data. Data stored in flash memory is not affected.
Tests Choose the Tests option from the main menu to perform basic tests on the LCD
display and navigation buttons to verify they are functioning properly. All display
segments illuminate for the LCD test.
Troubleshooting
Refer to the following troubleshooting aids. Find the symptom that most closely
matches your situation, and then perform the checks described for that symptom. If
these steps fail to correct the problem, contact your NOC system administrator for
technical assistance.
Troubleshooting Incoming Calls
NET-PATH does not answer or is busy.
Possible Cause:
• The telephone line is inoperative. Verify the telephone line can dial out and
receive calls. If not, contact your local telephone representative.
• The NET-PATH is off-hook, trying to place a call. Check the OH indicator on the
LCD display.
• Defective telephone cable. Replace cable.
• Country code not set for International modem. See “Country Code Definitions
for Multi-Tech Modem Model MT5634SMI” on page 4-6. See “Country Code
Definitions for Multi-Tech Modem Model MT5656SMI” on page 4-8.
NET-PATH answers (off-hook), but no carrier is detected (DCD is OFF).
Possible Cause:
• Calling modem is bad. Replace modem.
• Calling with non-compatible modem. Replace with correct modem.
• Noisy or bad telephone line. Contact your local telephone representative.
NET-PATH answers, but the database or APP cannot download.
Possible Cause:
• Noisy or defective telephone line. Contact your local telephone representative.
• Mismatched database (wrong password/site ID). Verify with Polling and Analy-
sis Center.
Call terminates before the download completes.
Possible Cause:
• Noisy or defective telephone line. Contact your local telephone representative.
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