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These configuration settings are automatically populated when Texecom Connect
is selected as the protocol for the ARC.
To automatically repopulate these settings:
Program ARC as ‘Disabled’;
Reprogram ARC as ‘Texecom Connect’.
Com Port settings must be programmed first for the ComIP port to be automatically
identified within the ARC configuration.
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Diagnosis:
SmartCom does not have a communication path to the Texecom Connect Servers.
Causes:
SmartCom is not connected to the IP network;
SmartCom does not have internet access;
Incorrect IP addresses in Texecom Connect ARC programming.
Corrective Actions:
Check SmartCom Wireless OR Ethernet connection LED is ON (static - not
flashing).
Check router shows the SmartCom as a connected device.
Note: SmartCom Host Name = texe_hub.
Check for internet service provider parental controls that may be blocking
SmartCom communications.
Note: e.g. BT Smart Setup, Sky Shield, Virgin Media Web Safe
Check Texecom Connect ARC has correct IP address(es) entered.
UDL / Digi Options/Program Digi/ARC# = Texecom Connect
Program ARC as ‘Disabled’;
Reprogram ARC as ‘Texecom Connect’;
Texecom Connect IP addresses will automatically be corrected into the ARC
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