How to fix Thales VesseLINK when it cannot connect to the internet?
If you're unable to connect to the internet with your Thales Marine Equipment, the data sessions might be off by default. To resolve this, ensure that the Satellite Data Sessions are activated on your dashboard. If they are not, select 'ACTIVATE' and apply the changes.
What to do if System LED is flashing RED on Thales VesseLINK Marine Equipment?
If the System LED on your Thales Marine Equipment is flashing red, it indicates a fault. To address this, open the Management Portal at http://portal.thaleslink and check for alerts. Make the necessary adjustments. Common alerts include issues like the SIM card not being installed or provisioned, or a Power-Up Test (POST) failure. If the issue persists, turn the unit off and on again. If the problem continues after restarting, contact your service provider.
What to do if Satellite LED is flashing RED on Thales Marine Equipment?
A flashing red Satellite LED on your Thales Marine Equipment indicates a critical fault. You should open the Management Portal at http://portal.thaleslink and check the Alerts section to identify the issue and make necessary adjustments, such as checking the antenna connection or GPS acquisition. If the problem persists, try turning the unit off and on again. If the LED continues to flash red after restarting, contact your service provider.
Why is the Satellite LED flashing GREEN on my Thales VesseLINK Marine Equipment?
A flashing green light on the Satellite LED of your Thales Marine Equipment means it's trying to connect to a satellite. If it keeps flashing for more than 5 minutes, make sure the antenna has a clear view of the sky. If the issue still persists, try rebooting the BDU.
Why is the System LED flashing Green on my Thales VesseLINK Marine Equipment?
When the System LED on your Thales Marine Equipment is flashing green, it means the system is starting up. Allow the unit to run diagnostics and complete its start procedure, which may take longer when acquiring satellites for the first time. If the light doesn’t turn solid green after 5 minutes, switch the power off and back on.
How to turn on Wi-Fi on Thales VesseLINK?
If the Wi-Fi LED is off on your Thales Marine Equipment, turn Wi-Fi on using the Management Portal through a hardwired, PoE connection by navigating to ThalesLINK > Settings > Wi-Fi.
How to enable call logs on Thales Marine Equipment?
If call logs are not appearing on your Thales Marine Equipment, verify that call logs are enabled in the settings. You can find this setting under SETTING ? PHONE ? PHONE CONFIGURATION.
What to do if Thales Marine Radar VesseLINK is not obtaining a satellite signal?
If the satellite LED is red and VesseLINK is not obtaining a satellite signal, consider the following: * Check the signal bars at the top of the Management Portal. If no bars are highlighted, wait a few minutes to see if the signal strength improves. * Check the antenna connection at the BDU and antenna for corrosion and tightness. * Ensure the antenna has a clear view of the sky. * Check for and turn off any potential interferers like active radars or VSAT systems. * If other interfering vessels are nearby, move your vessel to a new location. * Reboot the BDU and check the Alerts.
How to fix a weak Wi-Fi signal on Thales Marine Radar?
To address a weak or absent Wi-Fi signal on your Thales Marine Radar, try the following: * Check the Wi-Fi antenna connection, or use a remote antenna to extend the range. * Verify the Wi-Fi connection to the correct VesseLINK SSID, which defaults to “THALESLINK”. * If the Wi-Fi is unresponsive, reboot the BDU and re-check the connection.
What to do if Thales Marine Radar BDU is not responding?
If the BDU is not responding, try these steps: 1. Check the LED status on the BDU or Management Portal for any RED LEDs. 2. Check for Alerts in the Management Portal. 3. Reboot the system. 4. Check for any generated Alerts. 5. As a last resort, use the manual reset button located below the Wi-Fi antenna port.
Instructions for accessing the Management Portal via laptop or Wi-Fi.
Options for configuring system settings, network, data, and services.
Guidance for diagnosing and resolving common system issues.
Essential safety warnings for system installation, operation, and handling.
Information on safe distances to maintain from the antenna due to radiation.
Methods for rebooting, factory resetting, or reverting firmware on the system.
General| Operating Temperature | -25°C to +55°C |
|---|---|
| Data Speed | Up to 700 kbps (transmit) / 1.4 Mbps (receive) |
| Power Supply | 10-32 VDC |
| Weight | Varies by model |
| Frequency | L-Band |
| Voice | VoIP supported |
| Frequency Range | 1616 to 1626.5 MHz |
| Data Rate | Up to 700 kbps (transmit) / 1.4 Mbps (receive) |
| Interface | Ethernet, Wi-Fi |
| Compliance | FCC |
| Ingress Protection | IP67 (Base Unit), IP67 (Antenna) |
| Power Input | 10-32 VDC |
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