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User Manual PN 84469 Rev B
Wi-Fi LED
OFF – Turn Wi-Fi ON using the Management Portal through a
hardwired, PoE connection.
ThalesLINK > SETTINGS > Wi-Fi
Solid RED – Wi-Fi may need to turned off and back on again from the
Management Portal. If the LED does not turn to GREEN within a
minute, reboot the TU.
Flashing GREEN – If this continues for more than a minute or two,
check for NO OR WEAK Wi-Fi
Call Logs are not appearing
Call logs must be enabled. Verify call logs are enabled (SETTING
PHONE PHONE CONFIGURATION)
Cannot connect to the internet
Data sessions default is OFF. Check to make Satellite Data Sessions is
ACTIVATED on Dashboard. If not, select ACTIVATE and apply.
Cannot connect to the
Management Portal
• Ensure Terminal Unit is powered ON
• Ensure Wi-Fi is enabled and connected to ThalesLINK (or
renamed SSID). If using a Wi-Fi enabled device, the Wi-Fi LED
on the TU should be solid GREEN. If not using Wi-Fi, ensure Cat
5 cable is connected to one of the three Ethernet ports (NOT WAN
or POTS Port). If Ethernet connection, replace the cable and re-
check connection
• Open web browser and type http://portal.thaleslink/#
. Ensure
network settings are correct on the connected device.
• Device’s browser may be incompatible. Update or try different
browser.
• You may need to reconnect via Ethernet or Wi-Fi to the TU.
• You may need to clear your browser cache.
• Check to make sure the correct address is typed in
http://portal.thaleslink
• If system LED is flashing GREEN, wait until it turns solid
GREEN, then try reconnecting to the portal.
Cannot connect to Wi-Fi
service
• Check that the Wi-Fi antenna is attached and tightly screwed in.
• Check that the TU’s Wi-Fi LED is solid GREEN.
• Check to see if there’s an available connection by checking the
devices that are connected in Status
Current Devices page.
• Only 3 simultaneous devices can connect to the Wi-Fi. Any
additional connection attempts are blocked.
• Remove one or more devices from the Wi-Fi and try again to
connect.
• Use the Wi-Fi Device Whitelist to limit access to specific wireless
devices.
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