6-3
User Manual PN 84469 Rev B
Network Error
If you receive a message similar to this, another user is attempting to
use the same IP Address as your computer.
No or Weak Wi-Fi Signal
• Connect Wi-Fi antenna and ensure it is secured tightly
• If walls or metal obstructions are between the TU and the Wi-Fi
device, move closer to the TU or move the TU to a better location
with less obstructions
• Check to make sure Wi-Fi device is connected to the TU’s Wi-Fi
and verify that you are connected to the ThalesLINK.
• Check the Management Portal to make sure the Wi-Fi device is
ThalesLINK is not obtaining
a satellite signal (Satellite
LED is red)
• Check signal bars at the top of the Management Portal. If no bars
are highlighted, the satellite is not being detected. Wait a few
minutes to see if the signal strength improves as another satellite
comes into view.
• Check antenna connection at the TU and antenna. Make sure no
corrosion has occurred on the cable connections to the antenna and
that the connectors are screwed in tightly.
• Check antenna for a clear view of the sky with no obstructions.
Relocate antenna if needed.
• Check for interferers in the area that could be affecting the signal
such as active radars, VSAT systems and other radio antennas.
Turn those off and retest.
• Move vehicle to a new location and retest if other interfering
vehicles are in the area
• Reboot TU and check the Alerts.
• Call Service Provider if the satellite connection is still not
working.
Terminal Unit does not
Power-ON
• Check TU for Green lights, If green light is on Unit has Power
• Push power button on front of TU.
• Check that the power source is providing 10-32V and is not
current limited.
• Check connection of the 10-32V DC cable has correct polarity.
• Check to ensure Ignition line is connected to switched line or
connected to Red (Positive line) for continuous operation.
• Check that ignition or remote switch is turned on if ignition line is
connected.
• If using AC/DC converter (optional), make sure the AC outlet has
power and that the plug is securely in the AC outlet and the other
end is securely connected to the TU.
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