ThinkPad X100e - Chapter 3. General Checkout and Diagnostics; Initial Service Steps

Chapter3.Generalcheckout
Thischapterpresentsfollowinginformation:
•“Whattodorst”onpage23
•“Checkoutguide”onpage24
–“DiagnosticsusingPC-DoctorforDOS”onpage24
–“Testingthecomputer”onpage25
–“DetectingsysteminformationwithPC-Doctor”onpage26
–“LenovoThinkVantageToolbox”onpage27
–“FRUtests”onpage27
•“Powersystemcheckout”onpage28
–“Checkingtheacadapter”onpage29
–“Checkingoperationalcharging”onpage29
–“Checkingthebatterypack”onpage30
–“Checkingthebackupbattery”onpage30
ThedescriptionsinthischapterapplytoanyThinkPadmodelthatsupportsthePC-Doctor
®
forDOS
diagnosticsprogram.Somedescriptionsmightnotapplytoyourparticularcomputer.
Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.
Important:
•Onlycertiedtrainedpersonnelshouldservicethecomputer.
•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.
•WhenyoureplaceFRUs,usenewnylon-coatedscrews.
•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.Drivesinthe
computerthatyouareservicingsequencemighthavebeenaltered.Ifyouselectanincorrectdrive,
dataorprogramsmightbeoverwritten.
•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,makesurethat
themodelofthemachineandtheFRUpartnumberarecorrectbyreferringtotheFRUpartslist.
•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccur
foravarietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation,
electrostaticdischarge,orsoftwareerrors.ConsiderreplacingaFRUonlywhenaproblemrecurs.Ifyou
suspectthataFRUisdefective,cleartheerrorlogandrunthetestagain.Iftheerrordoesnotrecur,do
notreplacetheFRU.
•BecarefulnottoreplaceanondefectiveFRU.
Whattodorst
WhenyoudoreturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformor
partsreturnformthatyouattachtoit:
1.Nameandphonenumberofservicetechnician
2.Dateofservice
3.Dateonwhichthemachinefailed
4.Dateofpurchase
5.Failuresymptoms,errorcodesappearingonthedisplay,andbeepsymptoms
6.ProcedureindexandpagenumberinwhichthefailingFRUwasdetected
7.FailingFRUnameandpartnumber
8.Machinetype,modelnumber,andserialnumber
9.Customer'snameandaddress
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