THOMSON THT82 - Troubleshooting Common Issues

14
Problem Possible cause What to do
The LED/standby
indicator and
LED display (if
available on your
receiver) are not
switching on.
The external IR
sensor is not
working
The power cable or power adapter
is unplugged.
Check that the power cable or power
adapter is plugged to the wall outlet.
If your receiver has a main power
switch: The main power switch on
the rear panel is set to OFF.
Switch the main power on.
The external IR sensor is not
working.
Check if the external IR sensor is (properly)
connected.
The electrical outlet may be
damaged.
Check with another device if the electrical
outlet is supplied.
No signal. The receiver is not connected to
the signal source (DVB-C) or to
the antenna (terrestrial or satellite
antenna).
Check the lead of the antenna or cable.
Check that the coaxial cable is correctly
tted to the antenna input on the receiver.
Damaged or defective connectors
(IEC-connectors (DVB-T2).
Check connectors for visible damage.
The antenna (terrestrial or satellite)
is damaged.
Check the antenna for visible damage.
Out of digital signal area. Check with your dealer or contact your
local Service.
An active antenna requires that the
antenna power/external power is
switched ON.
Switch the antenna power of the receiver
ON/connect an external power source.
Wrong direction of the antenna. Check the signal strength and quality and
adjust your antenna correctly, or contact
your local Service.
Multiswitch is defective or power
cable or power adapter of
Multiswitch is unplugged.
Check that the power cable or power
adapter of Multiswitch is plugged to the
wall outlet. Contact your local Service.
The picture and
sound remain
frozen, or macro
blocks or similar
distortion are
visible on the
screen.
The transmission signals are
too weak or have reections/
interference.
The antenna is not properly
adjusted.
Press the INFO key on the remote control
3x to call up signal bars to visually assess
signal strength and signal quality (both
parameters should be visible in the last
third of the infobars). Contact your local
Service.