means, the use of non-genuine parts, faulty repair, chemical or electric influence, or any
other defect which cannot be traced back to the supplier.
3. For carrying out of all necessary improvements and replacement supplies according to
the reasonable estimation of the supplier, the customer must, after agreement with the
supplier, allow the time and occasion necessary for the supplier. Otherwise the supplier
is released from his responsibility. Only when there is imminent risk of the working
safety or for the prevention of disproportionately greater damage, in which cases an
agreement has to be made with the supplier at once, the customer is entitled to repair
the break down himself or have it repaired by a third party and then demand a
previously agreed compensation from the supplier.
4. For all approved claims (in accordance with paragraph 2.) the supplier undertakes the
expenses of spare parts incl. of freight as well as adequate labour costs at the suppliers
known rates. Further, if it on some occasions can be demanded, also the costs of
assistance from servicemen, whom he may have to make available. Other costs are the
responsibility of the customer.
Claim reports that are incorrectly completed will not be processed.
Repairs are to be carried out immediately and not later than 14 days from the date of the
damage.
Claim reports not received by the importer eight days after the execution of the repair at
the latest will not be approved.
Claim parts returned on the request of Timan A/S must be at the factory not later than
eight workdays after the receipt of replacement parts. Returned parts can only be
approved, if they are provided with the mark and number of the claim report.
Any complaints of decisions in connection with claims are to be advanced not later than
three weeks from receipt of the treated claim.
5. Spare parts and repairs carried out by the supplier are guaranteed for 3 months.
However, the guarantee runs at least till the end of the original guarantee period for the
delivery.
6. The supplier has no responsibility whatsoever for the consequences of any unskilled
changes or repairs carried out by the customer or third party without previous
agreement with the supplier.
7. No further claims from the customer, especially for consequential losses not directly
associated with the machine itself, will be considered.
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