8 Troubleshooting
322 TopAccess Error Messages
TopAccess Error Messages
The error messages displayed in the Touch Panel Display are described in the Operator’s Man-
ual for Basic Function.
Print Job Status Messages
Transmission/Reception Journal Status Messages
The result of the transmission and reception is indicated as follows in the Transmission Journal
and Reception Journal pages in the Logs tab.
The following table describes the Error Code.
Error Code Cause Corrective Action
402F
PM size error 1200 dpi print jobs cannot be printed with-
out the optional expansion memory. Send
a print job with a 600 dpi setting.
4030
Print enable error Please purchase the Printer Kit or Printer/
Scanner Kit if you want to use the printing
function.
4031
HDD full error Delete unnecessary private print jobs and
invalid department print jobs.
4040
No authority to execute a job The user has not been assigned the role to
perform this operation by the administra-
tor.
A221 Job canceled (Job was canceled.)
A222
Power failure Check if the power cable is connected
properly and it is inserted securely. Check
if the power voltage is unstable.
Error Code Cause Corrective Action
0011 Paper jam Clear the jammed printing paper.
0012 Original jam Clear the jammed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
0030
Reset (The transmission was canceled by press-
ing the [FUNCTION CLEAR] button.)
0033
Polling Error Check polling options setup (Security
Code, etc.), and check if the polling docu-
ment exists.
0042
Memory full Make sure that there is sufficient memory
before making the call again.
0050 Line busy Retry communications.
0053
Security Mismatch in Relay or Mail Box
transmission
Confirm the remote party’s Security Code,
system password and your setup.
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