System Administrator
Actions Tab
8 Strata CTX ACD System Administrator 10/04
Type: Transfer Call
XFR To Transfer calls to specified station (must be a station within same
node).
Tone Available settings: Music-On-Hold (default), Ringback
CP (Call Priority) Available settings: ACD (default), Emergency, External, Internal
MS (Music Source) Available settings: None (default), MS01~MS15
Override DND Sends a call waiting tone or ringing to a station in DND mode to
indicate that a call is coming in.
Override FWD Sends a call ringing tone to a station in forward mode to indicate that a
call is coming in.
Allow Campon Allows a call to go to a busy station and remain on hold. When the line
becomes free, the station rings.
Type: Send DDE Message
App Name Application Name.
App Topic Application subject matter.
DDE Message Specify the application message needed.
Type: Log to File
Write to File Available settings: Append (default), Overwrite
Log Filename Name of target file.
Log String Setup string of characters.
Type: Send LCD Message
Send LCD
Message to
Available settings: All Supervisors (default), All Agents, Whole Group,
Individual or Agent
Recipient
available status
Available settings: Available, Unavailable, Avail or Unavail (default)
Display alarm only
when keyset is
idle
Select when you don’t want alarm to display on a busy telephone.
Tone (When Idle/
Alerting)
Available settings: (none), Emergency, Reject (One Shot), Reject
(Continuous), Splash (One Shot), Splash (Continuous).
Tone (When
Talking)
Available settings: (none), Emergency, Reject (One Shot), Reject
(Continuous), Splash (One Shot), Splash (Continuous).
FIELD DESCRIPTION
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