System Administrator
Actions Tab
Strata CTX ACD System Administrator 10/04 9
Type: Send Email
Address E-mail address where e-mails will be sent.
Subject Subject of e-mail.
Message Message being sent.
Attach Any attachments which should be sent along with the e-mail.
Type: Interflow (Enhance)
Interflow To Available settings: None (default), Group IDs/names of available ACD
groups
Target Threshold Available settings: Agent Utilization > X% (default), Busy Ratio > X%,
Calls Waiting > X
Type: Share Agents (Enhance)
Share agents from
the following
group
Available settings: None (default), Group IDs/names of available ACD
groups
Note See
Table 3 for additional information on Share Agents.
Table 1 Default Actions, Scripts and Parameters
Action Name Action Type
VA
Script
Ports
Parameters:
Variables (see Table 2)
Alarm Abandoned Call
Send Message to LCD
phone
n/a n/a Abandon Call @%G
Alarm Active Agents
Send Message to LCD
phone
n/a n/a Active Agts <%Y@%G
Alarm Available Agents
Send Message to LCD
phone
n/a n/a Avail Agts <%X@%G
Alarm Calls Waiting
Send Message to LCD
phone
n/a n/a Calls Wait = %Q@%G
Alarm Calls Waiting per
Agent
Send Message to LCD
phone
n/a n/a Calls/Agt High @%G
Alarm Longest Waiting
Call
Send Message to LCD
phone
n/a n/a LCW >%O&%G
FIELD DESCRIPTION
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