Toshiba Strata CTX - Page 20

System Administrator
Actions Tab
10 Strata CTX ACD System Administrator 10/04
Initial Announcement
(simple)
Transfer Call to IVR/
Announcement
801 G1 %G
Periodic Announcement
(simple)
Transfer Call to IVR/
Announcement
806 G1 %G
Initial Announcement
(position)
Transfer Call to IVR/
Announcement
811 G1 %G,%B,%S
Periodic Announcement
(position)
Transfer Call to IVR/
Announcement
816 G1 %G,%B,%S
Initial Announcement
(wait time)
Transfer Call to IVR/
Announcement
821 G1 %G,%B,%S
1
Periodic Announcement
(wait time)
Transfer Call to IVR/
Announcement
826 G1 %G,%B,%S
1
Initial Announcement
(position + VM option)
Transfer Call to IVR/
Announcement
831 G1 %G,%B,%S,#407,%G
2
Periodic Announcement
(position + VM option)
Transfer Call to IVR/
Announcement
836 G1 %G,%B,%S,#407,%G
2
Initial Announcement
(wait time + VM option)
Transfer Call to IVR/
Announcement
841 G1 %G,%B,%S,#407,%G
3
Periodic Announcement
(wait time + VM option)
Transfer Call to IVR/
Announcement
846 G1 %G,%B,%S,#407,%G
3
Initial Announcement
(preferred agent)
Transfer Call to IVR/
Announcement
851 G1 %G,%I
Initial Announcement
(position + CB option)
Transfer Call to IVR/
Announcement
861 G1 %G,%P,%B
Periodic Announcement
(position + CB option)
Transfer Call to IVR/
Announcement
866 G1 %G,%P,%B
Initial Announcement
(wait time + CB option)
Transfer Call to IVR/
Announcement
871 G1 %G,%P,1,%K
Table 1 Default Actions, Scripts and Parameters (continued)
Action Name Action Type
VA
Script
Ports
Parameters:
Variables (see
Table 2)