Toshiba Strata CTX - Account Code Procedures

System Administrator
Recording Announcements
Strata CTX ACD System Administrator 10/04 33
6. Dial  to record the second segment of the Simple Periodic Announcement.
7. Follow the instructions for exiting and hang up.
Note Do not record over the default announcements. This announcement is used by
default and will affect all ACD Groups.
Table 6 Basic and Enhanced Default Announcements
ACD
Model
Announcement
Description
Ann.
Suffix
Default Announcement
Basic
Initial
Announcement
(Simple)
01 9901 – “Thank you for calling”
02
9902 – “Please hold and your call will be answered as quickly
as possible”
Basic
Periodic
Announcement
(Simple)
06 9906 – “All of our Agents are busy serving other customers.”
07
9907 – “Please hold and your call will be answered as quickly
as possible.”
Enh.
Initial
Announcement
(Q Position)
11 9911 – “Thank you for calling.”
12 9912 – “There are” ‘x’
13 9913 – “callers ahead of you.”
14
9914 – “Please hold and your call will be answered as quickly
as possible.”
Enh.
Periodic
Announce men
(Q Position)
16 9916 – “Thank you for Holding.”
17 9917 – “There are” ‘x’
18 9918 – “callers ahead of you.”
19
9919 – “Please hold and your call will be answered as quickly
as possible.”
Enh.
Initial
Announcement
(Wait Time)
21 9921 – “Thank you for calling.”
22 9922 – “Your estimated wait time is:” ‘MM:SS’
23
9923 –”Please hold and your call will be answered as quickly
as possible.”
Enh.
Periodic
Announcement
(Wait Time)
26 9926 – “Thank you for Holding.”
27 9927 – “Your estimated wait time is:” ‘MM:SS’
28
9928 –”Please hold and your call will be answered as quickly
as possible.”