System Administrator
Recording Announcements
34 Strata CTX ACD System Administrator 10/04
Enh.
Initial
Announcement
(Q Position +
VMail Option)
31 9931 – “Thank you for calling.”
32 9932 – “There are” ‘x’
33 9933 – “callers ahead of you.”
34
9934 – “To go to Mail press 1. To wait in queue press any
other key.”
Enh.
Periodic
Announcement
(Q Position +
VMail Option)
36 9936 – “Thank you for Holding.”
37 9937 – “There are” ‘x’
38 9938 – “callers ahead of you.”
39
9939 – “To go to Vmail press 1. To wait in queue press any
other key.”
Enh.
Initial
Announcement
(Wait Time +
Vmail Option)
41 9941 – “Thank you for calling.”
42 9942 – “Your estimated wait time is:” ‘MM:SS’
43
9943 – “To go to voice mail press 1. To wait in queue press
any other key.”
Enh.
Periodic
Announcement
(Wait Time +
Vmail Option)
46 9946 – “Thank you for Holding.”
47 9947 – “Your estimated wait time is:” ‘MM:SS’
48
9948 – “To go to voice mail press 1. To wait in queue press
any other key.”
Enh.
Initial
Announcement
(Preferred
Agent)
51 9951 – “Thank you for calling.”
52
9952 – “If you have a preferred Agent please enter the
Agent’s ID then press pound. Otherwise just press pound.
Enh
Miscellaneous
Announcement
s for all Call
Back options
9975 – “This ia a call back from ...”
9976 – “Press 1 to accept the call back now.”
9999 – “Otherwise press *”
9977 – “Please wait while I place the call to ...”
Table 6 Basic and Enhanced Default Announcements (continued)
ACD
Model
Announcement
Description
Ann.
Suffix
Default Announcement
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