System Administrator
Recording Announcements
Strata CTX ACD System Administrator 10/04 35
Enh
Initial and
Periodic
Announcement
(Position + CB
option)
53
1
9953 – “Thank you for calling.”
54 9954 – “There are...”
55 9955 – “...callers ahead of you.”
56
9956 – “If you would like us to wait in line for you and call you
back when your turn comes up, press 1. Press any other key
to wait for the next available agent.”
57
9957 – “After the tone, please state your name, extension
number, and a brief description of your problem, then press
#.”
58
9958 – “If we can reach you at this number press 1, otherwise
press 2.”
59 9959 – “Your phone number is...”
60
9960 – “Thank, you, an agent will call back as soon as
possible.”
61
9961 – “Please hold and your call will be answered as quickly
as possible.”
62
9962 – “Using keys on your phone, enter area code and
phone number where we can reach you, press # when
finished.”
63
2
9963 – “Thank you for holding.”
Table 6 Basic and Enhanced Default Announcements (continued)
ACD
Model
Announcement
Description
Ann.
Suffix
Default Announcement
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