System Administrator
Recording Announcements
36 Strata CTX ACD System Administrator 10/04
Note Changing one type of announcement (Initial), automatically changes the other (Periodic).
Enh
Initial and
Periodic
Announcement
(Wait Time +
CB option)
64
1
9964 – “Thank you for holding.”
65 9965 – “Your estimated wait time is ...”
67
9967 – “If you would like us to wait in line for you and call you
back when your turn comes up, press 1. Press any other key
to wait for the next available agent.””
68
9968 – “After the tone, please state your name, extension
number, and brief description of your problem, then press #.”
69
9969 – “If we can reach you at this number press 1, otherwise
press 2.”
70 9970 – “Your phone number is...”
71
9971 – “Thank, you, an agent will call back as soon as
possible.”
72
9972 – “Please hold and your call will be answered as quickly
as possible.”
73
9973 – “Using keys on your phone, enter area code and
phone number where we can reach you, press # when
finished.”
74
2
9974 – “Thank you for holding.”
Basic Overflow 91 9991 – “Please hold while your call is transferred”
Basic Overhead Page
96 9996 – “Calls waiting in queue equal” ‘x’
97 9997 – “Please handle these calls.”
Basic
Miscellaneous
Prompts
— 9997 – “Seconds”
— 9998 – “Minutes”
— 9993 – “Calls waiting in queue equal ...”
— 9994 – “...please handle these calls.”
1. Announcement used in an Initial Announcement only.
2. Announcement used in a Periodic Announcement only.
Table 6 Basic and Enhanced Default Announcements (continued)
ACD
Model
Announcement
Description
Ann.
Suffix
Default Announcement
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