Trace Engineering DR Series User Manual

Trace Engineering DR Series Owner’s Manual - Version 3.2 - 9/7/98 - Page 50
Warranty Procedure
Complete the warranty card and mail it to Trace Engineering within 10 days from the date of purchase.
KEEP YOUR BILL OF SALE as proof of purchase, should any difficulties arise concerning the
registration of the warranty card.
WARRANTY REGISTRATION is tracked by model and serial numbers only, not by owner’s name.
Therefore, any correspondence or inquiries made to Trace Engineering must include the model and
serial number of the product in question.
WARRANTY SERVICE must be performed ONLY AT AN AUTHORIZED TRACE SERVICE CENTER,
OR AT THE TRACE ENGINEERING FACTORY. Notify the repair facility before shipping to avoid the
possibility of needless shipment. UNAUTHORIZED SERVICE PERFORMED ON ANY TRACE
PRODUCT WILL VOID THE EXISTING FACTORY WARRANTY ON THAT PRODUCT.
FACTORY SERVICE: If you wish your Trace Engineering product to be serviced at the factory, it must
be shipped FULLY INSURED
IN THE ORIGINAL PACKAGING OR EQUIVALENT; this warranty will
not cover repairs on products damaged through improper packaging. If possible, avoid sending
products through the mail.
Note: Before returning any equipment to Trace Engineering, call our Warranty Coordinator and
request a Return Merchandise Authorization (RMA) number. Be sure to have the serial number of the
equipment handy.
Ship To:
Trace Engineering Company, Inc.
Attn: Service Department. RMA#
5916 195
th
ST. NE
Arlington, WA 98223
Phone: (360) 435-8826
(Warranty Coordinator)
Be sure to include in the package:
1. Complete return shipping address (PO Box numbers are not acceptable) and telephone
number where you can be reached during work hours.
2. A detailed description of any problems experienced, including the make and model numbers
of any other equipment in the system, types and sizes of loads, operating environment, time
of unit operation and temperature.
3. A copy of your proof of purchase (purchase receipt).
Repaired products will be returned freight C.O.D. unless sufficient return shipment funds are included
with the unit.
Products sent to the factory from outside the U.S. MUST include return freight funds, and sender is
fully responsible for all customs documents, duties, tariffs, and deposits.
Record the model and serial numbers on the sheet and retain for your files.

Trace Engineering DR Series Specifications

General

Brand	Trace Engineering
Model	DR Series
Category	Inverter
Language	English