BAS-SVU025A-EN 45
Troubleshooting
Troubleshooting Network Connections
Troubleshoot network connections to aTracer SC by using the following tools and procedures.
PING
PING is a PC utility that is provided with every Microsoft operating system.You can use it to verify
the connectivity between two devices on an IP network.
To perform the test:
1. Select Start > Run.
2. In Run, type ping followed by the IP address of the device you want to verify connection with.
Click Enter.
You will receive a message with either a positive or negative response. A positive response to
PING, but a negative response to the Web browser may indicate a problem with proxy settings, IP
addressing, or network communication.
IPCONFIG
IPCONFIG is a software program that is provided with every Microsoft operating system. It
identifies all of the configured connections for your PC. Use this tool to verify your connection
settings.
To perform the test:
1. Select Start > Run.
2. In Run, type cmd. Click Enter.
3. In the cmd/exe window, type ipconfig/. Click Enter.
You will receive a detailed list of all hardware and software connections and their settings.
Web Browser Security Settings
Problem: Internet Explorer version 8.0 and higher, and Mozilla Firefox version 18.0 and higher will
not launchTracer SC if the Web browser security level is set too high.
The following message displays at the top of the splash screen: TheTracer SC Interface requires
the Adobe Flash Player, Java Runtime Environment and a browser with JavaScript enabled.
Issue:The Web browser is blocking access to components thatTracer SC needs to display, soTracer
SC pages will not launch.
Solution: Change security settings in the Web browser from high to medium-high.
To change security settings in Internet Explorer:
1. Open Internet Explorer.
2. Click onTools > Internet options.
3. Select the Security tab.
4. Click the Custom Level button.
5. Select the Internet zone. Set the security level at medium-high.
6. Click Apply.
7. Click OK.
8. Close and re-open the Web browser.
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