True PERFORMANCE 800 - Page 46

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Malfunction Possible Cause Corrective Action
Heart rate is displaying
erratically or not dis-
playing (continued)
e battery inside the transmitter belt
is depleted
replace the transmitter belt with a compatible trans-
mitter belt
Another user wearing a compatible
transmitter strap is within 3 foot (1
meter) of the unit
Move the units so that there is more space in-between
units
Environmental interference from high
voltage power lines
Move the unit to another position within the room
or move the cause of the interference until heart rate
reading are stable. If the probable source of interfer-
ence is plugged into the same outlet move the suspect
source to another outlet.
Environmental interference from
computers
Environmental interference from mo-
tor driven appliances
Environmental interference from cell
or cordless phone
Environmental interference from Wi-
Fi router
Fault Code Category Description Cause Corrective Action
Fault CN00: Corrupted
Console Conguration
Console
Corrupted brainboard con-
guration - fails integrity
check
Corrupt soware
Power cycle
Re-congure console
Firmware and
soware versions are
not compatible
Re-install soware/
rmware
Contact dealer or
TRUE service
Fault CN01: Internal
Fault
Console Math error - soware
Console Congure
incorrectly
Power cycle
Re-congure console
Corrupt Soware
Re-install soware/
rmware
Contact dealer or
TRUE service
Fault CN02: Invalid
Console Conguration
Console
e product conguration
data has failed validation
checks (incline ranges make
no sense, etc.)
Console congured
incorrectly
Power cycle
Re-congure console
Incline Motor out of
range
Contact dealer or
TRUE service
Loose Cable
Fault CN03: Stuck Key Console
Membrane Key stuck down/
closed
Membrane key is
damaged
Contact dealer or
TRUE service
Fault CN04: Lower
Board Comm Fault
Console
Brainboard fails to receive
timely communication
responses from lower board
- Fault aer 3 retries
Loose Cable
Power cycle
Check cable connec-
tions
Motor control board
Contact dealer or
TRUE service
Console
TROUBLESHOOTING GUIDE CONTINUED:
CHAPTER 7: ADDITIONAL INFORMATION