TSI Instruments 3772 - Returning the CPC for Service

8-18 Model 3772/3771 Condensation Particle Counter
Retur n i n g the C P C for Ser v i c e
Before returning the CPC to TSI for service, visit our website at
http://rma.tsi.com or call TSI at 1-800-874-2811 (USA) or (651) 490-2811
for specific return instructions. Customer Service will need this information
when you call:
 The instrument model number
 The instrument serial number
 A purchase order number (unless under warranty)
 A billing address
 A shipping address.
TSI recommends that you keep the original packaging (carton and foam
inserts) of the CPC for use whenever the CPC is shipped, including when it
is returned to TSI for service. Always seal off the sampling inlet to prevent
debris from entering the instrument and drain and dry the CPC before
shipping. See "Moving and Shipping the CPC" in Chapter 4 for detailed
instructions.
If you no longer have the original packing material, first protect the CPC by
placing it inside a plastic bag. Then package the unit with at least 5" (13
cm) of shock absorbing/packaging material around all six sides of the CPC.
The packaging material must be sufficient to completely protect the
integrity of the CPC when dropped from a height of 30 inches (76 cm).