8 Fault Correction
8.3 Error Messages and Fault Correction
Error message Cause Remedy
Barcode too
big
The barcode is too big for the
allocated area of the media
Reduce the size of the barcode
or move it.
Barcode
error
Invalid barcode content, e.g.
alphanumeric characters in a
numerical barcode
Correct the barcode content.
Buffer
overow
The input buffer memory is
full and the computer is still
transmitting data.
Use data transmission via
protocol (preferably RTS/CTS).
Card full
No more data can be stored
on the medium.
Replace medium.
Cutter
blocked
Cutter / perforator cannot
return into its home position
and stays in an undened
position
Material too thick or hard,
cutter / perforator does not
cut through material but can
return to initial position.
Switch off the printer. Remove
material. Switch on the printer.
Restart print job.
Check material
No cutter / perforator function Switch the printer off and then
on.
If error recurs call support.
Device not
conn.
Programming addresses a
non-existent device
Either connect this device or
correct the programming.
File not
found
Requested le is not on the
data medium
Check the contents of the data
medium.
Font not
found
Error with the selected
download font
Cancel current print job, change
font.
Head open
Printhead not locked Lock printhead.
Head too hot
Printhead is overheated After pausing the print job will
be continued automatically.
If the fault recurs repeatedly,
reduce the heat level or the print
speed via software.
Material too
thick
Material too thick or hard,
cutter / perforator does not
cut through material but can
return to initial position.
Cancel print job.
Check material.
Blunt blades
Clean or change blades 7.5
on page 25
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