Customer Service: 888-269-7477 PROBLEM SOLVING • 101
My CapTel 840 does not ring
Check that the RINGER is not set to Mute in the Options menu. See page 81.
I want to make captioned calls at work, but I don’t hear a dial
tone when I pick up the handset
If you need to dial a “9” or another number to get an outside line, then you
must enter a dialing prefix in the CapTel 840 Options menu (see page 77 for
instructions) before placing your call. When programming a Speed Dial
button, be sure to include the dialing prefix before the phone number.
2-LINE MODE: If you use CapTel in 2-Line mode, you will need to dial the
dialing prefix manually before each call, even if you have entered a dialing
prefix in the CapTel Options menu. The programmed dialing prefix only
applies to Line 2, the line that carries the captions. It does not apply to
Line 1, the line you have the voice conversation over.
Leaving messages on answering machines
You may begin leaving your message as soon as you see (BEEP) on the display
screen or hear the recorded greeting end.
If you receive no further information, you may assume your message was
recorded. If the answering machine is capable of confirming that a message
was left, you will see the confirmation message on the CapTel display.
Using automated (touchtone) systems
With CapTel, you can easily navigate through automated phone menu
systems (example: press “1” for sales, press “2” for shipping, etc.). You can
press number buttons at anytime during a call to make selections. You do
not need to wait for captions prior to pressing your selection. The captioning
service continuously transcribes anything that is said over the phone,
regardless of what you are saying or which buttons you press.
NOTE: Some automated systems have very short response times which may
disconnect you. If this happens, simply hang up and try the call again.
Problem Solving
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