Customer Service: 888-269-7477 MAK ING AND ANSWERIN G CALLS • 21
Answering a Call with Captions (1-Line Mode)
Because the captions are provided by a Captioning Service, the person calling
you must first connect with the service in order for you to receive captions
during the call (1-Line CapTel only). Give your callers the appropriate toll-free
Captioning Service Voice Number (see page 1).
1.
The person calling you first dials
the toll-free Captioning Service
Voice Number (see page 1).
2.
The caller will hear a recorded greeting that asks for your
telephone number. The caller should enter your phone number
and press pound (#), example: xxx-xxxx #.
Recorded greeting: “Thank you for calling the Captioned
Telephone Service. For long distance calls, be sure to register your
preferred long distance provider. For additional information, press
pound (#). Please enter
the area code and phone number of
the
person you are calling followed
by the pound (#) sign.”
2-LINE MODE: In 2-Line Mode, your callers can dial your phone number
directly; they do not need to dial the Captioning Service first. You can turn
captions On/Off at any time in the call, on any call (incoming or outgoing).
For directions on answering calls in 2-Line Mode, please see page 91.
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