Why my Unify Wireless Service Gateway WSG module is in Boot Mode?
Your Unify Telephone module may be in Boot Mode because no software is installed, or the installed software is malfunctioning. Install new software to resolve this.
Why is parameter version dark red on Unify Wireless Service Gateway WSG Telephone?
If the parameter version is displayed in dark red in the Device Manager GUI, import a .pkg file suitable for the device. This indicates that the version of the imported .pkg files are not 100% compatible with the device.
Why can't I access my Unify Telephone module via the management port?
Access issues via the management port on your Unify Telephone module can occur if the required port driver isn't installed correctly on your PC, or for the USB port you're using. Also, when switching between mass storage mode and network mode, the PC needs about 30 seconds to get an IP address from the DHCP server.
Why are no numbers visible in Number tab on Unify Wireless Service Gateway WSG Telephone?
If no numbers are visible for the selected device type in the Number tab, alter the search or use 'show all' to reset the search to default. The search field is red, indicating the current search returns no hits.
What to do if parameter version is higher in Numbers tab on Unify Wireless Service Gateway WSG?
If the parameter version of the Number in the Numbers tab is higher than in the parameter version of the device in the Devices tab, no action is needed. This is not an error. This occurs when the device has been downgraded to a previous software version with a lower parameter version.
Why can't I apply a template when creating a new number on Unify Wireless Service Gateway WSG Telephone?
If it is not possible to apply a template at the creation of a new number, create a new template or upgrade an existing template and retry. This issue occurs when no compatible template exists for the desired device.
What does 'No channel available' mean on Unify Wireless Service Gateway WSG Telephone?
If your Unify Telephone displays 'No channel available', this can occur if the handset didn't receive the expected response from the PBX during call setup, or if you're trying to make a call while the handset shows 'Messaging only'. Try making another call when the handset isn't showing 'Messaging only'. If it still doesn't work, contact the system administrator.
What to do if Unify Wireless Service Gateway WSG shows 'Remotely updated' message?
If you see messages like 'Remotely updated,' 'Updating handset…,' or 'Handset is updated' on your Unify Telephone, it means new software has been installed, or some parameters have been remotely changed. In this case, no action is needed. Simply wait for the handset to restart or start up.
How to increase ring volume on Unify Telephone?
If the ring volume on your Unify Telephone is silent, check the status bar for the 'Silent volume' icon. If it's displayed, increase the volume by pressing the Volume up button or by navigating to Settings > Sound & Alerts > Volume on your handset.
Why can't I mute my Unify Wireless Service Gateway WSG Telephone?
If you cannot mute the handset or set the ring volume to “Silent” on your Unify Telephone, the handset is likely configured to restrict you from muting or setting the volume to silent. Contact your system administrator for support and ask them to turn off the Prevent silent parameter to remove these sound restrictions.
General| Category | Telephone |
|---|---|
| Type | Wireless Service Gateway |
| Manufacturer | Unify |
| Model | WSG |
| Connectivity | Wireless |
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