Why does software download fail on my Unify Wireless Service Gateway WSG Telephone?
To resolve a software download failure on your Unify Telephone, ensure the URL for the desired software is correct and attempt the download again. The failure may be due to the web server hosting the image file being incompatible with the portable device.
Why my Unify Wireless Service Gateway WSG module is in Boot Mode?
Your Unify Telephone module may be in Boot Mode because no software is installed, or the installed software is malfunctioning. Install new software to resolve this.
How to fix Unify Wireless Service Gateway WSG Telephone software functions not starting?
If several software application functions on the Wireless Service Gateway (WSG) of your Unify Telephone aren't starting, it could be due to an invalid license or running in demonstration mode for too long. To resolve this, check if the functions start in Demonstration mode. If they do, enter a valid license and restart the module.
Why can't I access my Unify Telephone module via the management port?
Access issues via the management port on your Unify Telephone module can occur if the required port driver isn't installed correctly on your PC, or for the USB port you're using. Also, when switching between mass storage mode and network mode, the PC needs about 30 seconds to get an IP address from the DHCP server.
Why are there no entries in the call list on Unify Telephone?
If calls aren't being saved in the Call list on your Unify Telephone, the handset is likely configured to prevent this. Contact your system administrator and ask them to turn on the 'Call list' parameter to store outgoing and incoming calls.
Why is the time wrong on my Unify Wireless Service Gateway WSG?
If the time and date are wrong on your Unify Telephone, it's often PBX-related. The handset might not have received the correct time and date after a system change. Try switching the handset off and on again. Wait up to 24 hours for the changes to appear. If it's still incorrect, contact your system administrator.
How to fix not being able to switch off Unify Wireless Service Gateway WSG?
If you can't switch off your Unify Telephone handset, it's likely configured to prevent you from doing so. Contact your system administrator and ask them to turn off the 'Block switch off' parameter to remove this restriction.
What does 'No channel available' mean on Unify Wireless Service Gateway WSG Telephone?
If your Unify Telephone displays 'No channel available', this can occur if the handset didn't receive the expected response from the PBX during call setup, or if you're trying to make a call while the handset shows 'Messaging only'. Try making another call when the handset isn't showing 'Messaging only'. If it still doesn't work, contact the system administrator.
What to do if Unify Wireless Service Gateway WSG shows 'Remotely updated' message?
If you see messages like 'Remotely updated,' 'Updating handset…,' or 'Handset is updated' on your Unify Telephone, it means new software has been installed, or some parameters have been remotely changed. In this case, no action is needed. Simply wait for the handset to restart or start up.
How to increase ring volume on Unify Telephone?
If the ring volume on your Unify Telephone is silent, check the status bar for the 'Silent volume' icon. If it's displayed, increase the volume by pressing the Volume up button or by navigating to Settings > Sound & Alerts > Volume on your handset.
General| Category | Telephone |
|---|---|
| Type | Wireless Service Gateway |
| Manufacturer | Unify |
| Model | WSG |
| Connectivity | Wireless |
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