Warranty and customer service
80 Installation and maintenance instructions ecoTEC plus 0020116700_01
16
16 Warranty and customer service
16.1 Factory guarantee
Two year guarantee for ecoTEC plus appliances
Vaillant undertakes to rectify any manufacturing defect that
occurs within twenty-four months of the installation date.
For the 2nd year of the guarantee to be valid an annual
service must be carried out by a competent person
approved at the time by the Health and Safety Executive
one year after installation.
The cost of this annual service is not included in the guar-
antee.
Registering with us
Registration is simple. Just complete the Guarantee Regis-
tration Card and return to Vaillant within 30 days of instal-
lation. Your details will then be automatically registered
within the Vaillant scheme.
Note: No receipt will be issued.
Immediate help
If your Vaillant boiler develops a fault your first action
should be to contact your installer, as his professional
assessment is needed under the terms of our Guarantee. If
you are unable to contact your installer, phone Vaillant
Service Solutions: 0870 6060 777
16.2 Vaillant Service
To ensure regular servicing, it is strongly recommended
that arrangements are made for a Maintenance Agreement.
Please contact Vaillant Service Solutions
(0870 6060 777) for further details.
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