Veloretti Ace Two - Disclaimer & Warranty

6. Technical Data
43
EN
7. Disclaimer & Warranty
7. Disclaimer & Warranty
Original Electric Two operating instructions 2023
System Manual Edition 1.0
Velorei BV
Moermanskkade 401
1013 BC Amsterdam
The Netherlands
We’re here to help. Please visit Velorei.com/service for more information and all our contact details. Our Customer Care team is available
via phone, e-mail and socials.
support@velorei.com
Your Electric Two (and accessories) comes with a warranty. Here’s a quick overview of our policy, for more details, please visit our terms
and conditions on www.velorei.com.
All Velorei frames come with a lifetime warranty against manufacturing aws.
Within the scope of EU law, Velorei is liable for material faults for the rst two years, following the delivery of your bike. During the rst six
months, it is assumed that the fault already existed at the time of purchase.
Warranty does not apply in the following situations:
Normal wear and tear for components such as tires, saddle, grips, brake pads etc.
Faults related to the normal use of the product, or the service life of the product, such as a weakened of at baery that can be replaced
by the consumer.
Incorrect, improper, negligence, injudicious or incompetent use, maintenance, storage, assembly, installation or transportation and/or
connection etc. of the electric bike by you or a third party.
Minor deciencies or deviations, which fall within the levels of tolerance as accepted in good commercial practice.
The use of the Electric bike by you or a third party for a purpose other than that for which they are normally or specically intended or the
use in improper conditions.
When you or a third party is acting in contrary to Velorei’s instructions, indications and advice or any manuals.
The maintenance or repair done by yourself or a third party without Velorei’s prior consent.
When you have not complied with the maintenance requirements in the user manual (e.g. insucient brake maintenance)
Any modication by you or a third party or the aachment of other items to the Electric bike by you or a third party, without Velorei’s
consent.
Detection of prohibited speed modications. This technical modication limits the bike’s proper functioning, and can lead to defects or the
breakage of the modied part or other bike components.
If the serial number of the Electric bike has been removed, erased, defaced, altered or is illegible in any way.
Contact with aggressive substances, including aggressive detergents etc.
User-incurred damage and/or unforeseen accidents.
In the event that a warranty claim is justied, Velorei shall at its sole discretion deliver a replacement, similar but not necessarily identical,
of a defective frame or component(s) (aer which the replaced frame or components shall become the property of Velorei) or make
a commercially reasonable eort to repair the frame or components free of charge within a reasonable period upon receipt of the claim
or give a price reduction or cancel the sales agreement. Clearly stated this warranty applies only to the original consumer and is not
transferable.
If there is a defect/possible liability claim, please get in touch with Velorei Customer Care as soon as possible. If you want to claim, a proof
of purchase is required.
The warranty referred to in this article applies to the Electric bike use within the Netherlands. If used outside the Netherlands, you must
personally verify that the Electric bike or accessories are suitable for use there and meet the conditions that are set. Please note that it
is your own responsibility that the bicycle complies with the laws of its country. If it turns out that a bike does not comply with the laws of
your country, please do tell us, but you cannot hold Velorei or any of its ocers, directors, employees, agents, partners, suppliers and
similar, liable.
Disclaimer
Support
Warranty
Responsible party for the operating instructions’ distribution,
marketing, content and images: Velorei BV, Moermanskkade
401, 1013 BC Amsterdam, www.velorei.com. You must rst re-
ceive wrien consent before reproducing, reprinting, translating
or using this document for any commercial purpose (in part and
printed or electronic form).