VeriFone P630 - Page 46

Installation Guide P630
46
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1. Get the following information from the printed labels at the back of
each P630 to be returned:
• Product ID, including the model and part number. For example,
“P630” and “M560-XXX-XXX-XXX.”
•
Serial number (S/N nnn-nnn-nnn)
2. Obtain the MRA number (s) by completing one of the following:
a. Call Verifone within the United States toll-free at 1-800-Verifone
and follow the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M – 8 P.M, Eastern
time.
• Give the MRA representative the information you gathered in step
1.
• Complete the Inquiry Contact Form at
https://support.verifone.com/verifone/support/repair_inquiry.do
• Address the Subject box with to “Verifone MRA Dept.”
• Reference the model and part number in the Note box.
NOTE
One MRA number must be issued for each P630 you return to Verifone, even
if you are returning several of the same model.
3. Describe the problem(s).
4. Provide the shipping address where the repaired or replacement unit
must be returned.
5. Keep a record of the following items:
•
Assigned MRA number(s).
•
Verifone serial number assigned to the P630 you are returning for
service or repair (device serial numbers are located at the back of
the unit.)
•
Shipping documentation, such as air bill numbers used to trace
the shipment.
•
Model(s) returned (model numbers are located on the Verifone
label at the back of the P630).