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Terminal Screen Next Step
10. The cardholder will be prompted to enter their
PIN using voice prompts. The screen appears
blank, but there is a virtual keypad similar to
a telephone that can be used to enter a PIN.
Note: The keypad shown below is an example only
and will not be displayed on the screen.
11. We recommend that the cardholder orients
themselves by starting at the corner of the
screen. The terminal will beep as the cardholder
drags their finger along each number. This allows
the cardholder to count the number of beeps
heard and work out the number their finger is on.
The cardholder then selects the required number
using the chosen method selected at the Present
Card screen (e.g, by pressing the power button
or by double-tapping the terminal screen). The
cardholder repeats this for each number of their
PIN and then locates OK to enter the PIN.
12. The audio prompts will communicate the current
transaction step to the cardholder. Once the
transaction has been processed, the terminal
screen will display whether the transaction has
been approved or declined.
13. Audio prompts will also inform the customer that
the payment is completed and to remove the
card if it’s still inserted.
14. The cardholder can then select their preferred
receipt option.
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