Viking VCBB536 - Service Diagnostics and Procedures; Ice Maker Troubleshooting Categories

© 2009 Viking Preferred Service
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Service Diagnostics and Procedures
Ice Problems Action
Jammed cubes (small or oversized cubes) Adjust fill level or level ice maker or refrigerator
Hollow cubes Adjust low fill or remove restrictions in supply line
Level ice maker or refrigerator
Remove obstructions to air flow at fill end so it freezes before
thermostat end
Ice build-up on ejector blades Usually caused by hollow cubes
See hollow cubes above
Remove ice maker, thaw out
Cubes falling back into mold during ejection If some cubes are small, check fill level
Check if fill cup is displaced and blocking ice
Fix fill cup or replace ice maker
Cubes falling over back of ice maker Check if fill cup is displaced and blocking ice
Fix fill cup or replace ice maker
Power Problems Action
No power to ice maker at connector socket Determine discontinuity by tracing power
No power to water valve Determine discontinuity by tracing power
Water Problems Action
No water to refrigerator Turn on supply
Look for obstructions in supply line or valve
No water to ice maker Look for obstructions in water valve or fill tube
Clogged water valve Clean or replace water valve depending on type
Insufficient water to ice maker
(with correct fill time)
Check for restrictions in supply line and valve, especially saddle valves
Low water pressure at supply Increase water pressure to 20 – 120 PSI
Low water pressure at water valve Look for restrictions in line
Excessive water pressure Install pressure regulator and set to 60 PSI
Low water fill volume Adjust water fill screw, clear obstructions in supply line or supply valve,
or replace water valve
Excessive water fill volume Adjust water fill screw, reduce water pressure, or replace water valve
Water overflows fill cup Reposition fill-tube in fill cup or remove obstruction in fill cup
Water overflows mold Adjust water fill screw, level ice maker or refrigerator, reduce water
pressure, or replace water valve or ice maker
Leaky water valve Tighten connections or replace water valve
Temperature Problems Action
Freezer too warm Adjust freezer setting or repair refrigerator