Troubleshooting
T
HIRD‐PARTY CONRTOL DRIVERS AND PLUGINS
Various third-party control drivers and plugins, such as QSC, Symetrix, Crestron, Extron, etc., are available. Please contact
support@visionary-av.com for d
etails.
API
An API providing access to the full range of features on the encoders and decoders is offered to qualified System Integrators. Please
contact support@visionary-av.com for de
tails.
TROUBLESHOOTING
This section provides useful information to help you to resolve any difficulty you might have with your E4200/D4200 endpoints.
LED INDICATORS
Power LED (Green) – Blinking: Power on and the unit is booting up.
– Solid On: Power on and the unit is active
Link LED (Green) – Blinking: 1) The unit is connecting with encoder or decoder. 2) The HDMI source is removed.
– Solid On: All the connections are working.
CHECKING THE FIRMWARE
It is important to know the version of the E4200/D4200 firmware in order to troubleshoot the unit. To find the firmware version of your
E4200/D4200
from the e
mbedded device web Interface, navigate to the Device tab and the firmware version is shown.
SUPPORT
Should you require any technical assistance, please contact your Visionary Solutions reseller. If your questions cannot be answered
immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response.
You can also:
• Download user documentation. Go to visionary-av.com.
• Find answers to resolved problems in the FAQ database. Search by product, category, or phrases. Go to visionary-av.com.
• Report problems to Visionary Solutions support staff by sending an email to support@visionary-av.com.
• Visit the Customer Support section of the Visionary Solutions web site at visionary-av.com
FACTORY DEFAULT SETTINGS
This procedure provides a way to reset the E4200/D4200 units back to the factory default settings, which may be necessary or
desirable in certain circumstances.
The unit will reboot to its factory default settings. Note that a factory default causes all of the settings, including the network
settings, to be reset to factory default values. Performing a factory default reset will restore the IP.MODE settings to DHCP, causing
the unit to acquire a new IP address. If there is no DHCP server available on the network, the unit will use Auto IP addressing. See
section Network Discovery.
Method:
1. Access the web interface for the unit that will be factory defaulted.
2. Log in with
username
=admin
password=admin.
3. Click the System tab.
4. Click Factory Default.
5. Click OK on the pop-up.
6. The unit will reset to its factory default settings.
To Next Page
Loading...
